Boneham & Turner Ltd Est 1918
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Return Policy

(a) The Company warrants that the goods shall at the time of delivery correspond with the specifications agreed (subject to any specified tolerance limits) and be free from defects in workmanship and materials. If any goods do not conform to this warranty the Company will at its option:-   

(i) replace the goods found not to conform to the warranty or 

(ii) take such steps as the Company deems necessary to bring the goods into conformity with the agreed specifications (subject as aforesaid) and into a state where they are free from such defects; or 

(iii) take back the goods found not to conform to the warranty and refund the appropriate part of the purchase price. 

Provided that the liability of the Company shall in no event exceed the purchase price of the goods, and performance of any one of the above options shall constitute an entire discharge of the Company's liability under this warranty. 
(b) The foregoing warranty is conditional upon:-   
(i) the customer giving notice to the Company of the alleged defect or failure to correspond with specification immediately the customer discovers or ought to have discovered the same; 

(ii) the customer affording the Company a reasonable opportunity to inspect the goods; and 

(iii) the customer making no further use of the goods that are alleged to be defective or which do not correspond with specification after the time agreed the customer discovers or ought to have discovered the same. 
(c) Save as provided in paragraph (a) of this Condition:-   
(i) all conditions and warranties, express or implied,as to the quality or fitness for any purpose of the goods are here by expressly excluded; and 

(ii) the Company shall be under no liability for any loss or damage (whether direct, indirect or consequential) howsoever arising which may be suffered by the customer. 

(d) in the event that, notwithstanding the foregoing provisions of this Condition, the Company is found liable for any loss or damage suffered by the customer, that liability shall in no event exceed the purchase price of the goods.  

(e) The foregoing provisions of this Condition shall not apply to sales which are made to persons who deal as consumers (as the expression is defined in Section 12 of the Unfair Contract Terms Act 1977). 

AS9100 Supplier Terms & Conditions Agreement


As a supplier to Boneham & Turner Ltd., it is understood that when accepting our purchase orders, your organization agrees to meet the following stipulations / AS9100 requirements whenever Boneham & Turner Ltd. Purchase Orders contain an aerospace/AS9100 reference. These requirements are, therefore, to be considered as terms and conditions to all aerospace purchases:

1. Where required on the Boneham & Turner Ltd. Purchase Orders, its suppliers must use Boneham & Turner Ltd.'s customer-approved special process sources.

2. Boneham & Turner Ltd. is to be contacted (by the supplier) in the event of nonconforming product/material. Arrangements for the approval of supplier nonconforming product/material must be as directed by a Boneham & Turner Ltd.'s Quality Engineer (QE).

3. Furthermore, the supplier is required to notify Boneham & Turner Ltd. of any changes to a product and/or process and to obtain approval from an authorized Boneham & Turner Ltd. Quality Engineer (QE) when applicable.

4. Suppliers are responsible for adhering to the requirements of the contract / purchase order to fully mitigate any potential risk to product safety.

5. Boneham & Turner Ltd., their customers, and regulatory authorities retain the right of access to all supplier facilities involved in the aerospace order and to all applicable records.

6. The AS9100 standard requires that all applicable customer/regulatory/AS9100 requirements for the supplier to flow-down to sub-tier suppliers (includes requirements in the purchasing documents and key characteristics where required). However, Boneham & Turner Ltd. does not allow its aerospace suppliers to subcontract any product or process to a sub-tier supplier without Boneham & Turner Ltd. expressed written consent.

7. Boneham & Turner Ltd. expect all suppliers to have business continuity plan/s in place that are robust enough to maintain the delivery of products & services at an agreed level following a disruptive incident.

8. Boneham & Turner Ltd. performs inspection activities to ensure that purchased product meets purchase requirements. They may include:

  1. Receiving inspections (of supplier products / services / documents) may be / are performed by a designated employee. Boneham & Turner Ltd. verifies the authenticity of the appropriate certificate of conformity, material certificates, etc. and other accompanying documentation by review and comparison (as is appropriate) to the drawing and/or industry specifications or by other means. When necessary, Boneham & Turner Ltd. may inspect or audit at the supplier's facility.

  2. Furthermore, products are inspected to ensure they meet requirements (dimensions, etc.) and the results are recorded (as appropriate). All special processes (anodizing, heat treat etc.) where the compliance cannot be verified by inspections will require a Certificate of Conformity.

9. When appropriate, Boneham & Turner Ltd. may delegate the inspection authority to one of its approved suppliers. Boneham & Turner Ltd. will communicate the inspection requirements (including approved monitoring and measurement equipment/methods) and Boneham & Turner Ltd. will maintain a record of those approved to carry out such inspections.

10. When Boneham & Turner Ltd. or its customer intends to perform verification at the supplier's premises; Boneham & Turner Ltd. will first state the intended verification arrangements and the method of product release. This information will be communicated on the Boneham & Turner Ltd. Purchase Order or via another acceptable purchasing arrangement.

11. Where specified in the contract, the Boneham & Turner Ltd.'s customer or customer's representative will be afforded the right to verify at the supplier's premises and Boneham & Turner Ltd.'s premises that subcontracted product conforms to specified requirements. Verification by the customer is not used by Boneham & Turner Ltd. as evidence of effective control of quality by the supplier and shall not absolve Boneham & Turner Ltd. or its supplier of the responsibility to provide acceptable product, nor shall it preclude subsequent rejection by the customer.

12. To prevent the purchase of counterfeit or suspect/unapproved products and to ensure product identification and traceability (and for other reasons), Boneham & Turner Ltd. will institute controls that include the requirement of Material Certificates, Certificates of Conformity, and/or other supporting documentation from its suppliers as is appropriate. These requirements may be specified on Boneham & Turner Ltd.'s Purchase Order or may otherwise be communicated to the supplier.

13. Suppliers will have systems & procedures in place to ensure the highest standards of behaviour & ethics when dealing with any product/service relating to the Boneham & Turner ltd. product.

14. Records are available for review by customers and regulatory authorities in accordance with contract or regulatory requirements.

15. Boneham & Turner Ltd. expects 100% on time delivery. If the agreed upon delivery cannot be met, the appropriate Boneham & Turner Ltd Buyer must be notified in advance. If Boneham & Turner Ltd. annual supplier evaluation identifies a supplier with an on time delivery rate of 95% or less a corrective action can be issued.

16. Boneham & Turner Ltd. requires that products provided by its Approved Suppliers be correct and free of defect per the supplied Purchase Order. If Boneham & Turner Ltd. annual supplier evaluation identifies a supplier with a scrap/rework rate that exceeds 10% of their Boneham & Turner Ltd work orders; a corrective action can be issued.

17. Boneham & Turner Ltd. may also require specific actions where timely and/or effective corrective actions to a supplier issue(s) are not achieved. These actions may include but are not limited to any or all of the following: withholding payment until the issue is resolved, removal of the supplier from Boneham & Turner Ltd.'s Approved Supplier List, and/or legal action.